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Last updated: February 1, 2026
We collect information you provide directly to us when using our services. This includes personal information such as your name, email address, phone number, and mailing address when you create an account, submit a placement request, or contact us for support. For homeowners, we also collect property details, licensing information, and operational data necessary to list homes on our platform.
We automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed. This information helps us understand how our platform is used and improve the experience for all users.
If you apply for placement through our platform, we may collect additional sensitive information related to your recovery needs, including care level preferences, sobriety timeline, and accommodation requirements. This information is used solely for matching purposes and is handled with the highest level of confidentiality.
We use the information we collect to provide, maintain, and improve our services. This includes matching residents with appropriate sober living homes, processing placement requests, facilitating communication between residents and homeowners, and providing customer support.
We may use your information to send you updates about your account, placement status, or changes to our services. We do not sell your personal information to third parties. Marketing communications are optional and can be unsubscribed from at any time.
Aggregated, de-identified data may be used for research, analytics, and reporting purposes to improve outcomes in recovery housing. No individual is identifiable in aggregated reports.
We share your information only in limited circumstances. When you submit a placement request, relevant details are shared with the homeowner or case manager involved in your placement. We share only the minimum information necessary to facilitate the match.
We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect the rights, property, or safety of Newly Sober, our users, or the public. We will notify you of such disclosures when legally permitted.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security audits, and access controls limiting employee access to personal data.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong passwords, enable two-factor authentication when available, and report any suspicious account activity immediately.
You have the right to access, correct, or delete your personal information at any time. You can update your account information through your dashboard settings or by contacting our support team. Residents in California, Virginia, Colorado, and other states with privacy legislation may have additional rights under applicable state law.
You may request a copy of all personal data we hold about you, request deletion of your account and associated data, or opt out of non-essential data processing. We will respond to verified requests within 30 days.
To exercise any of these rights, please contact us using the information provided in the Contact Us section below.
If you have questions about this Privacy Policy or our data practices, please contact us at privacy@newlysober.com or through our Contact page. We are committed to resolving any concerns about your privacy promptly and transparently.
For formal data requests (access, deletion, or correction), please email privacy@newlysober.com with the subject line 'Data Request' and include your full name and the email address associated with your account. We will verify your identity before processing any request.